Frequently Asked Questions

How do I find a product?

If you know the name of the product you're looking for, you can type it in the search box on the right top of any nzrfurniture.com page. If not, you're welcome to browse using the drop down list per category.

When will I be charged for my order?

When placing your order, your credit card institution will give NZR Furniture a payment authorization (hold of funds on your account). If the items is available and ready to ship, the hold will be confirmed which means the transaction will be charged to your card within 2-3 business days. If an item is temporarily unavailable, you will be informed and will decide whether you'd like to cancel it or wait for it and your charge will be adjusted accordingly.

 

Where can I find details on returns and exchanges?

You can find out about our return policy here.

How can I change or cancel my order?

To change or cancel your order, contact NZR Furniture at +1(832)-670-6897 or +1(832)-276-0303. We cannot accept changes or cancellations on some items, view our Return Policy.

Why is the price for an item different from when I added it to the shopping cart?

Prices are subject to change — including temporary reductions as well as permanent increases. The prices of items in your cart represent the current price for which you will be charged.

What do you charge for shipping?

Your local delivery & out of state shipping costs will vary depending on the products you ordered and your delivery & shipping address. It will be determined at the time of placing your online order.

Do you charge taxes?

Any order placed with a delivery address within the state of Texas will be charged the applicable sales tax. Orders placed outside the state of Texas, will be exempt from sales tax charges during the checkout process. Where and when applicable, we collect sales tax on shipping and handling.

Which deliveries will be charged sales tax?

Sales tax on the merchandise total is charged for items delivered & shipped to the state of Texas.

How do I cancel my order completely?

"If you are in the process of checking out and decide you do not want to complete the order, you can leave the checkout process at any time by using your browser back button, the checkout buttons that return you to the previous step, or clicking on the logo at the top of the page. If you confirmed the order and just changed your mind, you can contact NZR Furniture by email info@nzrfurniture.com, or call at +1(832)-670-6897.

How will I know that you've received my order?

Once items have been ordered, a confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this summary will be sent promptly, provided that we have an accurate email address. We'll send subsequent email(s) when your product ships, including tracking information.

What do I do if I purchase an item requiring assembly that is missing parts?

Just call +1(832)-670-6897. You will need your original order number, product name and the item number of the piece that needs replacement hardware (you can find it on the instruction sheet)

What if I am missing the assembly instructions

Just email info@nzrfurniture.com and a representative will answer you within 48 hours.

Are all of your products available online?

Our entire furniture collection is represented online. If you have any questions, please call NZR Furniture customer service at +1(832)-670-6897 or +1(832)-276-0303 a sales associates will be happy to assist you.

How do I know if my items are available immediately?

If the item is not in stock, you will be notified by customer service within 24 hours (or the next business day) of placing your order.

Will I receive all the items in my order at the same time?

For your convenience, all the items on your order will ship together. If the items are not all available, our online sales representative will contact you and you will have the option to be delivered as they become available.

Can I delay the shipment of my order?

If you wish to place an order but delay its shipment to a later date, please do so by contacting NZR Furniture customer service at +1(832)-670-6897 or +1(832)-276-0303 a sales associates will be happy to assist you.

Do you ship overseas?

For now, we only ship to the United States address. We do not ship to the US Territories, including Guam, Puerto Rico and the US Virgin Islands. Check in the near future, as it might change.

What is your return policy?

You can find out return policy here.

When will I be charged for my order?

When placing your order, your credit card institution will give NZR Furniture a payment authorization (hold of funds on your account). If the items is available and ready to ship, your order wilI be charged to your card within 2-3 business days. If an item is temporarily unavailable, you will be informed and will decide whether you'd like to cancel it or wait for it and your charge will be adjusted accordingly.

Which credit cards do you accept?

We accept all major credit cards: Visa, MasterCard, American Express and Discover.

How is tax estimated for my order?

Taxes are estimated based on the laws and regulations of the state or province indicated in the shipping address. Each state / province has different laws regarding the taxation of merchandise, freight and handling.

If I make any changes to my order, how will I get my refund?

If you purchased online and are due a refund, please contact one of our online sales specialist who will process the refund to the same form of payment used when placing your original order.

How long does my refund take?

Refunds generally appear on your credit card statement in 7 to 10 business days. Since all online orders require a credit card as the method of payment, your refund will take the form of a credit back to the same card used to make the original purchase.

I am concerned about submitting my credit card information online. Is it safe to place an order on your site?

Yes, absolutely safe. The payment is processed through a secured payment processor, which guarantees your security and privacy.

When I submit credit card information online, is it secure?

Yes, of course. Ordering on our site is safe and 100% guaranteed. We use The Wix Payments & Square Payments checkout system that makes your shopping online perfectly safe. Your order information is delivered directly to First Data servers via a secure-session encryption process. Wix Payments & Square Payments is a fast, secure, and convenient way to shop online.

How can I get a hold of a real person or get a question answered?

To receive a personal response, contact us here. If you have a question that we did not address, please call NZR Furniture customer service at +1(832)-670-6897 or +1(832)-276-0303